1. Introduction
This Privacy Policy (hereinafter "Policy") provides you with information about how Rayvee´s Group s.r.o., Company ID: 23622156 (hereinafter "we" or "controller") processes your personal data in connection with using the Slotio service.
Protecting your personal data is our priority. We process personal data in accordance with:
- GDPR Regulation (EU) 2016/679
- Act No. 110/2019 Coll., on Personal Data Processing
- Act No. 480/2004 Coll., on Certain Information Society Services
2. Data Controller
Controller:
Rayvee´s Group s.r.o.
Školská 660/3, 110 00 Praha - Nové Město
Company ID: 23622156
Email: info@slotio.cz
Phone: +420 773 999 692
3. What Personal Data We Process
3.1 Data During Registration and Service Use
| Category | Specific Data |
|---|---|
| Identification data | First name, last name, email, phone |
| Company data | Company name, ID, VAT, address |
| Access data | Username, password (encrypted) |
| Technical data | IP address, device type, browser |
| Operational data | Activity logs, usage history |
4. Purpose and Legal Basis
4.1 Contract Performance (Art. 6(1)(b) GDPR)
- Providing access to Slotio service
- User account management
- Invoicing and accounting
- Technical support
4.2 Legitimate Interest (Art. 6(1)(f) GDPR)
- Service security against abuse
- Activity logging for incident prevention
- Service improvement based on analytics
- Marketing to existing customers
5. Data Retention Period
| Data Type | Retention Period |
|---|---|
| User account | Duration of contract + 90 days |
| Billing data | 10 years (tax obligation) |
| Technical logs | 12 months |
| Marketing consent | Until consent withdrawal |
6. Data Recipients
We may share your personal data with these categories of recipients:
6.1 Technical Operations
- AWS / Hetzner – server hosting (EU datacenters)
- Cloudflare – CDN and DDoS protection
- MongoDB Atlas – database services
6.2 Payment Services
- Stripe – card payment processing
- GoPay/ČSOB – local payment gateways
7. Your Rights as Data Subject
7.1 Right of Access (Art. 15 GDPR)
You have the right to obtain information about what personal data we process, including a copy.
7.2 Right to Rectification (Art. 16 GDPR)
You may request correction of inaccurate or completion of incomplete data.
7.3 Right to Erasure – "Right to be Forgotten" (Art. 17 GDPR)
You may request deletion of your data if:
- they are no longer necessary for the purpose,
- you withdraw consent and there is no other legal basis,
- you object to processing,
- they were processed unlawfully.
7.4 Right to Data Portability (Art. 20 GDPR)
You may request export of your data in machine-readable format (JSON, CSV, XML).
7.5 Right to Lodge a Complaint
You have the right to lodge a complaint with the supervisory authority:
Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7, Czech Republic
Website: www.uoou.cz
Email: posta@uoou.cz
8. How to Exercise Your Rights
To exercise your rights, contact us:
- Email: info@slotio.cz
- Post: Školská 660/3, 110 00 Praha - Nové Město
Response time: We will handle your request within 30 days of receipt. In complex cases, we may extend the deadline by an additional 2 months.
9. Data Security
9.1 Technical Measures
- Encryption – SSL/TLS certificates for all communication
- Firewall – incoming and outgoing traffic control
- Backups – daily automatic backups with 30-day retention
- Two-Factor Authentication (2FA) – mandatory for administrators
- Password Hashing – Bcrypt with high iteration count
- Logging – audit records of all accesses and changes
10. Cookies and Tracking Technologies
Detailed information about how we use cookies can be found in a separate document Cookie Policy.
11. Changes to This Policy
We may update this Policy from time to time. We will inform you about significant changes:
- By email to your registered address
- By notification in the application
- By changing the "Last updated" date in this Policy
12. Contact
If you have any questions regarding the processing of your personal data, contact us:
Controller:
Rayvee´s Group s.r.o.
Školská 660/3, 110 00 Praha - Nové Město
Email: info@slotio.cz
Phone: +420 773 999 692
Effective: This Privacy Policy becomes effective on March 23, 2026.